Patient Assistance & Access Services

The Patient Assistance and Access Services (PAAS) team provides the following services at no charge to MVHC patients:

 

Referral Processing & Tracking

When an MVHC patient needs to see a specialist, the PAAS team works quickly to ensure the appropriate medical information is sent to the specialist’s office. They will also follow up to see if the patient completed their appointment. For more information, please call 740-891-9000 and ask to speak with one of our Referral Specialists.

 

Prior Authorization

Oftentimes, insurance companies will require prior authorization for medications, specialty appointments, and procedures before approving payment. PAAS assists in obtaining prior authorizations for MVHC patients so that there is minimal delay in care. For more information, please call 740-891-9000 and ask to speak with one of our Prior Authorization Specialists.

 

Patient (Medication) Assistance

For MVHC patients without prescription coverage, PAAS will help patients apply for Patient Assistance for specific medications. For more information, please call 740-891-9000 and ask to speak with one of our Patient Access Specialists.

 

Transportation Assistance

MVHC patients who need transportation assistance to a medical appointment are encouraged to contact the MVHC Transportation team at least 48 hours before their scheduled appointment. Urgent transportation needs can be arranged on a case-by-case basis. For more information, please call 844-274-9079 and ask to speak to one of our Patient Access Specialists.

 

Outreach & Enrollment Specialists

Community residents (MVHC patients and non-MVHC patients) who need assistance navigating the healthcare marketplace are welcome to call and speak to one of our Certified Application Specialists (CAC). The CACs provide free, in-person marketplace enrollment assistance and will help you research and determine the level of coverage that best meets your needs. For more information, please call 740-891-9000 and ask to speak to one of our Patient Access Specialists.

 

Interpreter Services

MVHC partners with several interpreter service agencies to support patients with interpreter needs for their MVHC appointments. Interpreters are available in American Sign Language and over 200 non-English languages. Interpreters are available in-person, virtually, and over the phone. Individuals should request interpreter services at least 48 hours before their appointment. Urgent interpreter needs are available via virtual platforms. For additional information, please call 740-891-9099 to speak with the Patient Experience Manager, Leah Vensil.

 

MVHC complies with applicable Federal Civil Rights Laws and does not discriminate on the basis of race, color, national origin, age, disability, or sexual orientation. If you feel MVHC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sexual orientation, you may file a grievance in person, or by mail, fax, or email. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html